1. No Refunds on Digital Products
All modules and learning materials are digital downloads. Once purchased, they are non-refundable and non-exchangeable. By completing a purchase, you acknowledge and agree that all sales are final.
2. Duplicate Purchases
If you accidentally purchase the same module twice, you may request a discount coupon for future purchases by contacting Immanuel HQ within 7 days of the duplicate transaction.
- Contact Details:
- Phone: +27 73 913 6242
- Email: info@immanuelgroup.co.za
- The request must include proof of both purchases (order confirmations).
3. Incorrect Module Purchases
If you purchase the wrong module (e.g., Module 7 instead of Module 4), no refunds or exchanges will be granted.
- Best solution: Purchase the correct module separately.
- Why? The sequence of module purchases is recorded for graduation eligibility.
4. Printing Costs
Students who wish to print their modules may do so at their own expense. ISBN numbers for both Print and eBook versions are included on the front pages of each module for reference.
5. Policy Amendments
Immanuel Theology Education reserves the right to amend this Refund Policy at any time. Updates will be posted on the website.
For any queries, contact Immanuel HQ at info@immanuelgroup.co.za.